Shipping & Delivery

General Terms and Conditions

Article 1 – Definitions In these terms and conditions the following terms shall have the following meanings:

Reflection period: the period within which the consumer can make use of his right of withdrawal;

Consumer:

the natural person who does not act in the exercise of a profession or business and who enters into a distance contract with the entrepreneur; Day: calendar day; Duration transaction: a distance contract relating to a series of products and/or services, the supply and/or purchase obligation of which is spread over time; Durable medium: any instrument that enables the consumer or entrepreneur to store information addressed personally to him in a way accessible for future consultation and unaltered reproduction of the stored information.

Right of withdrawal:

the option for the consumer to cancel the distance contract within the cooling-off period; Entrepreneur: the natural or legal person who offers products and/or services at a distance to consumers; Distance contract: an agreement whereby, within the framework of a system organized by the entrepreneur for distance selling of products and/or services, up to and including the conclusion of the agreement, exclusive use is made of one or more techniques for distance communication; Distance communication technique: a means that can be used for concluding an agreement, without the consumer and entrepreneur being together in the same place at the same time. General Terms and Conditions: these General Terms and Conditions of the entrepreneur.

Article 2 – Identity of the entrepreneur

• info@juniorcompass.nl

Article 3 – Applicability These general terms and conditions apply to every offer from the entrepreneur and to every distance contract and orders concluded between the entrepreneur and the consumer. Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, the consumer will be informed before the distance contract is concluded that the general terms and conditions are available for inspection at the entrepreneur's premises and that they will be sent free of charge to the consumer as soon as possible at the consumer's request. If the distance contract is concluded electronically, notwithstanding the previous paragraph, and before the distance contract is concluded, the text of these general terms and conditions may be made available to the consumer electronically in such a way that the consumer can easily store them on a durable data carrier. If this is not reasonably possible, the consumer will be informed before the distance contract is concluded where the general terms and conditions can be consulted electronically and that they will be sent free of charge to the consumer electronically or otherwise at the consumer's request. In the event that specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs apply accordingly, and in the event of conflicting general terms and conditions, the consumer can always invoke the applicable provision that is most favorable to them. If one or more provisions in these general terms and conditions are at any time wholly or partially null and void or annulled, the agreement and these terms and conditions will otherwise remain in force, and the provision in question will be replaced immediately by mutual agreement with a provision that approximates the intent of the original as closely as possible. Situations not covered by these general terms and conditions must be assessed in the spirit of these general terms and conditions. Any ambiguities regarding the interpretation or content of one or more provisions of our terms and conditions must be interpreted in the spirit of these general terms and conditions.

Article 4 – The Offer If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer. The offer is non-binding. The entrepreneur is entitled to modify and adapt the offer. The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable the consumer to properly assess the offer. If the entrepreneur uses images, these are a true representation of the products and/or services offered. Obvious mistakes or errors in the offer are not binding on the entrepreneur. All images, specifications, and data in the offer are indicative and cannot give rise to compensation or termination of the agreement. Images of products are a true representation of the products offered. Entrepreneurs cannot guarantee that the displayed colors exactly match the actual colors of the products. Each offer contains such information that it is clear to the consumer what rights and obligations are associated with accepting the offer. This concerns in particular: the price, excluding customs clearance costs and import VAT. These additional costs will be at the customer's expense and risk. The postal and/or courier service will use the special scheme for postal and courier services with regard to the import. This scheme applies if the goods are imported into the EU country of destination, which is also the case here. The postal and/or courier service will collect the VAT (whether or not together with the customs clearance costs charged) from the recipient of the goods; any shipping costs; the manner in which the agreement will be concluded and the actions required for this; the applicability of the right of withdrawal; the method of payment, delivery, and performance of the agreement; the period for accepting the offer, or the period within which the entrepreneur guarantees the price; the amount of the rate for distance communication if the costs of using the distance communication technology are calculated on a basis other than the regular basic rate for the means of communication used; whether the agreement is archived after its conclusion, and if so, how it can be consulted by the consumer; The way in which the consumer, before concluding the agreement, can check and, if necessary, correct the data provided by them within the framework of the agreement; any other languages ​​in which, besides Dutch, the agreement can be concluded; the codes of conduct to which the trader has subscribed and how the consumer can consult these codes of conduct electronically; and the minimum duration of the distance contract in the case of a long-term transaction. Optional: available sizes, colors, type of materials.

Article 5 – The Agreement The agreement is concluded, subject to the provisions of paragraph 4, at the moment the consumer accepts the offer and meets the conditions set therein. If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of acceptance of the offer electronically. As long as the entrepreneur has not confirmed receipt of this acceptance, the consumer may terminate the agreement. If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will observe appropriate security measures. The entrepreneur may, within legal frameworks, ascertain whether the consumer can meet their payment obligations, as well as all facts and factors that are important for responsibly entering into the distance contract. If, based on this investigation, the entrepreneur has good reasons not to enter into the agreement, they are entitled to refuse an order or request with reasons or to attach special conditions to its execution. The entrepreneur will send the following information to the consumer along with the product or service, in writing or in such a way that the consumer can store it in an accessible manner on a durable data carrier: 1. the visiting address of the entrepreneur's establishment where the consumer can submit complaints; 2. the conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal; 2. information about guarantees and existing after-sales service; 3. the information included in Article 4, paragraph 3 of these terms and conditions, unless the entrepreneur has already provided this information to the consumer prior to the execution of the agreement; 4. the requirements for terminating the agreement if the agreement has a duration of more than one year or is of indefinite duration. In the case of a continuing performance contract, the provision in the previous paragraph only applies to the first delivery. Every agreement is entered into under the suspensive conditions of sufficient availability of the relevant products.

Article 6 – Right of Withdrawal When purchasing products, the consumer has the right to cancel the agreement without giving reasons within 14 days. This cooling-off period commences on the day after the consumer, or a representative designated in advance by the consumer and made known to the entrepreneur, receives the product. During the cooling-off period, the consumer will handle the product and packaging with care. They will only unpack or use the product to the extent necessary to assess whether they wish to keep it. If they exercise their right of withdrawal, they will return the product with all accessories supplied and – if reasonably possible – in its original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur. If the consumer wishes to exercise their right of withdrawal, they are obliged to notify the entrepreneur of this within 14 days of receiving the product. The consumer must make this notification in writing or by email. After the consumer has indicated that they wish to exercise their right of withdrawal, they must return the product within 14 days. The consumer must prove that the delivered goods were returned on time, for example, by providing proof of shipment. If the customer has not indicated their wish to exercise their right of withdrawal or has not returned the product to the entrepreneur after the periods mentioned in paragraphs 2 and 3 have expired, the purchase is final.

Article 7 – Costs in case of withdrawal If the consumer exercises their right of withdrawal, the costs of returning the products are at the consumer's expense. If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 14 days after withdrawal. This is subject to the condition that the product has already been received by the online retailer or conclusive proof of complete return can be provided.

Article 8 – Exclusion of the right of withdrawal The entrepreneur can exclude the consumer’s right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal applies only if the entrepreneur has clearly stated this in the offer, at least in good time before the conclusion of the agreement. Exclusion of the right of withdrawal is only possible for products: 1. that have been created by the entrepreneur according to the consumer’s specifications; 2. that are clearly personal in nature; 2. that cannot be returned due to their nature; 3. that can spoil or become obsolete quickly; 4. whose price is subject to fluctuations in the financial market over which the entrepreneur has no influence; 5. for individual newspapers and magazines; 6. for audio and video recordings and computer software of which the consumer has broken the seal. 8. for hygienic products of which the consumer has broken the seal. Exclusion of the right of withdrawal is only possible for services: 1. relating to accommodation, transport, catering or leisure activities to be performed on a specific date or during a specific period; 2. the provision of which has begun with the express consent of the consumer before the cooling-off period has expired; 3. relating to betting and lotteries.

Article 9 – The Price During the validity period stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes due to changes in VAT rates. Notwithstanding the previous paragraph, the entrepreneur may offer products or services with variable prices, the prices of which are subject to fluctuations in the financial market over which the entrepreneur has no influence. This subjection to fluctuations and the fact that any stated prices are target prices will be stated in the offer. Price increases within 3 months of the conclusion of the agreement are only permitted if they are the result of statutory regulations or provisions. Price increases from 3 months after the conclusion of the agreement are only permitted if the entrepreneur has stipulated this and: 1. they are the result of statutory regulations or provisions; or 2. the consumer has the authority to terminate the agreement with effect from the date on which the price increase takes effect. Pursuant to Article 5, paragraph 1, of the Turnover Tax Act 1968, delivery takes place in the country where the transport commences. In this case, this delivery takes place outside the EU. Consequently, the postal or courier service will collect import VAT or customs clearance fees from the customer. Therefore, the entrepreneur will not charge VAT. All prices are subject to printing and typographical errors. No liability is accepted for the consequences of printing or typographical errors. In the event of printing or typographical errors, the entrepreneur is not obligated to deliver the product at the incorrect price.

Article 10 – Conformity and Warranty The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability, and the legal provisions and/or government regulations in force on the date the agreement is concluded. If agreed, the entrepreneur also guarantees that the product is suitable for other than normal use. A guarantee provided by the entrepreneur, manufacturer, or importer does not affect the legal rights and claims that the consumer can assert against the entrepreneur under the agreement. Any defects or incorrectly delivered products must be reported to the entrepreneur in writing within 14 days of delivery. Products must be returned in their original packaging and in new condition. The entrepreneur's warranty period corresponds to the manufacturer's warranty period. However, the entrepreneur is never responsible for the ultimate suitability of the products for each individual application by the consumer, nor for any advice regarding the use or application of the products. The warranty does not apply if: The consumer has repaired and/or modified the delivered products themselves and/or has had them repaired and/or modified by third parties; The delivered products have been exposed to abnormal conditions or have otherwise been treated carelessly or have been treated contrary to the instructions of the entrepreneur and/or on the packaging; The defectiveness is wholly or partly the result of regulations that the government has imposed or will impose with regard to the nature or quality of the materials used.

Article 11 – Delivery and Execution The entrepreneur will exercise the utmost care when receiving and executing orders for products. Subject to the provisions of Article 4 of these general terms and conditions, the company will execute accepted orders expeditiously, but no later than within 30 days, unless the consumer has agreed to a longer delivery period. If delivery is delayed, or if an order cannot be fulfilled or can only be partially fulfilled, the consumer will be notified of this no later than 30 days after placing the order. In that case, the consumer has the right to terminate the agreement without penalty and is entitled to any compensation. In the event of termination in accordance with the previous paragraph, the entrepreneur will refund the amount paid by the consumer as soon as possible, but no later than 14 days after termination. If delivery of an ordered product proves impossible, the entrepreneur will endeavor to provide a replacement item. The fact that a replacement item is being delivered will be communicated clearly and comprehensibly no later than upon delivery. The right of withdrawal cannot be excluded for replacement items. The costs of any return shipment are borne by the entrepreneur. The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a previously designated representative announced to the entrepreneur, unless expressly agreed otherwise.

Article 12 – Duration transactions: duration, termination and extension Termination The consumer can terminate an agreement that has been concluded for an indefinite period and which extends to the regular delivery of products (including electricity) or services, at any time, taking into account the agreed termination rules and a notice period of no more than one month. The consumer can terminate an agreement that has been concluded for a definite period and which extends to the regular delivery of products (including electricity) or services, at any time towards the end of the fixed term, taking into account the agreed termination rules and a notice period of no more than one month. The consumer can terminate the agreements referred to in the previous paragraphs: at any time and not be limited to termination at a specific time or during a specific period; at least in the same manner as they were entered into by him; always with the same notice period as the entrepreneur has stipulated for himself. Extension An agreement entered into for a fixed period and which provides for the regular delivery of products (including electricity) or services may not be tacitly extended or renewed for a fixed term. Notwithstanding the previous paragraph, an agreement entered into for a fixed period and which provides for the regular delivery of daily newspapers, weekly newspapers and magazines may be tacitly extended for a fixed term of up to three months if the consumer can terminate this extended agreement towards the end of the extension period with a notice period of up to one month. An agreement entered into for a fixed period and which provides for the regular delivery of products or services may only be tacitly extended for an indefinite period if the consumer may terminate it at any time with a notice period of up to one month and a notice period of up to three months in the event the agreement provides for the regular, but less than monthly, delivery of daily newspapers, weekly newspapers and magazines. A limited-term agreement for the regular delivery of daily, news, weekly, and magazine newspapers (trial or introductory subscription) will not be automatically renewed and will end automatically after the trial or introductory period. Duration If an agreement has a duration of more than one year, the consumer may terminate the agreement at any time after one year with a notice period of no more than one month, unless reasonableness and fairness oppose termination before the end of the agreed duration.

Article 13 – Payment Unless otherwise agreed, amounts owed by the consumer must be paid within 7 business days after the start of the cooling-off period as referred to in Article 6, paragraph 1. In the case of an agreement to provide a service, this period commences after the consumer has received confirmation of the agreement. The consumer has the duty to immediately report any inaccuracies in the payment details provided or stated to the entrepreneur. In the event of non-payment by the consumer, the entrepreneur has the right, subject to legal restrictions, to charge the reasonable costs made known to the consumer in advance.

Article 14 – Complaints Procedure Complaints regarding the performance of the agreement must be submitted to the entrepreneur, fully and clearly described, within 7 days of the consumer discovering the defects. Complaints submitted to the entrepreneur will be answered within 14 days of the date of receipt. If a complaint requires a foreseeably longer processing time, the entrepreneur will respond within 14 days with a confirmation of receipt and an indication of when the consumer can expect a more detailed response. If the complaint cannot be resolved amicably, a dispute arises that is subject to the dispute resolution procedure. A complaint does not suspend the entrepreneur's obligations, unless the entrepreneur indicates otherwise in writing. If the entrepreneur finds a complaint to be justified, the entrepreneur will, at its discretion, either replace or repair the delivered products free of charge.

Article 15 – Disputes Agreements between the entrepreneur and the consumer to which these general terms and conditions apply are exclusively governed by Dutch law, even if the consumer resides abroad. Frequently asked questions Payment Webshop payment options All prices of products sold through WEBSHOP include VAT. How can I pay in the webshop? We offer several payment methods. BenSlim offers the following payment options in the webshop: (See which one applies) - Pay with iDeal - Pay with Bancontact - Pay with Credit Card (American Express, MasterCard, Maestro, and VISA) - Pay with Sofort Banking How can I pay via iDeal? Pay directly online via your own bank. That means paying in your own trusted internet payment environment. Easy and in accordance with your bank's security requirements. This payment service is available to customers of ABN AMRO Bank, Rabobank, SNS Bank, Friesland Bank, ING, ASN Bank, Triodos Bank, and Van Lanschot Bank. How can I pay with a Credit Card? You can pay for your order in the webshop with the following Dutch credit cards: VISA, American Express, and MasterCard. If you choose this payment method, you enter your credit card number, the exact name on the card, the expiration date, and the 3-digit CVC code (the last three digits on the back of your card) on the payment page. To protect your information, it is sent fully encrypted via SSL servers and is therefore protected from third-party access. Your credit card payment is authorized at the time of order placement. The cardholder may be contacted to prevent fraud. The amount will only be debited after the order has been delivered. If it is not possible to deliver the entire order, only the amount for the part of the order that has actually been delivered will be debited. How can I pay with Sofort Banking? JC offers the option of paying with Sofort Banking. Sofort Banking is essentially an online bank transfer that uses your online banking details. Log in to the secure payment page of Sofort GmbH with your familiar online banking credentials. Next, select the bank account you want to pay with. Then enter the confirmation code and click "Next." You will now see a confirmation of your order in our webshop. Secure Payment: Is shopping at JC safe? Shopping at JC is very secure. To protect your data, it is sent fully encrypted via SSL servers and is therefore protected from third-party access. This means your personal information is encrypted and cannot be viewed by others. We comply with all privacy legislation and all other legal regulations. And we never share your personal information with third parties without your permission. Ordering: Will I receive an order confirmation? Every completed order is confirmed by email with an order confirmation. What can I do if I experience problems during payment? If you are unable to proceed with payment even though you have already placed the product in your shopping cart and created an account, we recommend clearing your browser history (see the top right corner under "Internet browser, history, clear history"). You can then place the product in your shopping cart again and proceed with payment. Can I cancel an order? This is only possible by sending an email to info@juniorcompass.nl before 5:00 PM on the same day of your order, stating your name, order number, and order date. Your order may already be processed; in that case, you can only cancel the order by returning the package. Service & Warranty: If the product has a defect that was not visible at the time of purchase, you must notify us of this within a reasonable period of discovering the defect. If, in JC 's opinion, the product does indeed have defects (which are not attributable to normal wear and tear, misuse, and/or lack of maintenance), JC will repair or replace the product within a reasonable period specified by JC . During this repair, you are not entitled to a replacement product or any form of compensation. If, in JC 's opinion, repair is not possible, or cannot be expected of JC given the costs of this repair, JC will offer a comparable replacement product. If this is not possible, we will refund the purchase price. If the instructions provided by JC are not followed, or if you have used the product incorrectly or have not maintained the product, you are not entitled to any form of repair, replacement, or compensation. You will also lose the right to invoke any form of warranty if the product has been modified. Damage to the following watch parts: the crystal, the strap, the crown/pin, and the battery are not covered by the manufacturer's warranty. However, the manufacturer's warranty does not affect the statutory warranty to which the consumer is entitled. Statutory warranty means that a product must do what the consumer can reasonably expect from it. Contact If you have any questions about your order, please email info@juniorcompass.nl . We will process your question as quickly as possible, but no later than within 3 business days. Privacy Policy Version 0.1 This page was last modified on 30-10-2023. We are aware that you place your trust in us. We therefore see it as our responsibility to protect your privacy. On this page, we explain what information we collect when you use our website, why we collect it, and how we use it to improve your user experience. This way, you understand exactly how we work. This privacy policy applies to the services of JC . Please be aware that JC is not responsible for the privacy policies of other sites and sources. By using this website, you agree to this privacy policy. JC respects the privacy of all users of its site and ensures that the personal information you provide is treated confidentially. Our use of collected data Use of our services When you sign up for one of our services, we ask you to provide personal information. This information is used to provide the service. The data is stored on BenSlim's own secure servers or those of a third party. We will not combine this information with other personal information we hold. Communication When you send us email or other messages, we may retain those messages. Sometimes we ask you for personal information that is relevant to the situation at hand. This enables us to process your questions and respond to your requests. The data is stored on JC 's own secure servers or those of a third party. We will not combine this data with other personal data we have. Cookies We collect data for research purposes to gain a better understanding of our customers so that we can tailor our services accordingly. This website uses "cookies" (small text files placed on your computer) to help the website analyze how users use the site. The information generated by the cookie about your use of the website may be transferred to JC 's own secure servers or those of a third party. We use this information to track how you use the website, to compile reports on website activity, and to offer other services relating to website activity and internet usage. Purposes We do not collect or use information for purposes other than those described in this privacy policy unless we have obtained your prior consent. Third Parties The information is not shared with third parties, with the exception of web applications that we use for our online store. This includes, among other things, the WebwinkelKeur rating system. This information will only be used for the purpose of the relevant application and will not be further distributed. Furthermore, in some cases, the information may be shared internally. Our employees are obliged to respect the confidentiality of your data. Changes This privacy statement is tailored to the use of and the possibilities on this site. Any adjustments and/or changes to this site may lead to changes in this privacy statement. It is therefore advisable to consult this privacy statement regularly. Choices for personal data We offer all visitors the opportunity to view, change, or delete all personal information that has been provided to us at that time. Adjust/unsubscribe from newsletter service At the bottom of each mailing, you will find the option to adjust your information or to unsubscribe. Adjust/unsubscribe from communication If you wish to adjust your information or have yourself removed from our files, you can contact us. See the contact details below. Disabling cookies Most browsers are set to accept cookies by default, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features and services on our and other websites may not function properly if cookies are disabled in your browser. Questions and feedback We regularly review our compliance with this privacy policy. If you have any questions about this privacy policy, please contact us: info@juniorcompass.nl

JuniorCompass is a dynamic company founded by two young, enthusiastic entrepreneurs. We distinguish ourselves through a personal approach that puts the customer first. Thanks to our excellent relationships with our suppliers, we can deliver high-quality products that suit the Dutch consumer. This is reflected in both our product range and the quality of our products. This is how we ensure you truly get value for your money.