Frequently Asked Questions at JuniorCompass
Frequently Asked Questions
Find the answers to the most frequently asked questions below!
To upload
Smartwatches are often delivered empty, so we recommend that you first put them on the charger for 30/45 minutes.
We recommend that you regularly check the magnetic dots on the
clean the back of the smartwatch, these can become dirty due to wear
causing the charging process to not work optimally.
On average, a battery lasts 1 to 1.5 days, depending on the
use. Because a GPS Smartwatch for kids has many apps, functions
and of course a GPS chip consumes a lot of battery and a GPS smartwatch
for children last less long than for adults.
We recommend that you put it on the charger every evening.
to lay.
SIM card
If you have activated and topped up the SIM card in a mobile phone and then inserted it into the smartwatch, it is important
First turn off the smartwatch, wait 10 seconds and turn it on again.
Description of the Lebara Prepaid 3-in-1 + €15 + 1GB
With this Lebara Prepaid 3-in-1 SIM card you can make sure that you can
subscription you can still be reached.
After activation, receive a one-time PROMO SMS for topping up
to 8800 to register for the promotion. After the first
top up you will receive 250 MB of free data. After the second top up you will receive
your 500 MB of free data. After the third top-up you will receive 750 MB of free data.
Please note: You must purchase the 14-digit top-up code yourself from
for example kaartdirect.nl (data + calling credit)
On average, a watch uses about 30 to 50 mb per month to connect/stay connected to the server. This costs an average of €0.50 to a few euros per month in data for daily use. Depending on usage, the costs can be lower or higher.
You can top up at for example kaartdirect.nl and buy a data/call credit bundle here, after payment you will receive a 14 digit code
top-up code that you must enter when you call 1244.
NOTE: DO THIS FROM A MOBILE PHONE. SO PLEASE REMOVE THE
SIM CARD FROM SMARTWATCH.
Yes, you can! You can simply use other providers.
Yes, the supplied Lebara SIM card works just like all other providers within the entire EU.
GPS Function
This has to do with there being no or insufficient credit on the SIM card.
Check this regularly by calling 1244 from the smartwatch or checking the Lebara app.
You can download the Lebara app and link it to the telephone number of the SIM card in the
smartwatch is sitting.
If there is still some data on the SIM card but
little to make good use of GPS the smartwatch switches
automatically transferred to LBS.
LBS is very inaccurate and uses nearby cell towers to which it connects to display a location.
Time to upgrade then!
The first time you use the GPS function it is important to note this
outdoors WITH sufficient data on the SIM card. It can namely
first time takes a bit longer to position everything properly, then refresh
multiple times in the app and then you will get a very accurate GPS
location.
The next time it will be in position faster.
Let customers speak for us
Our models

JuniorCompass as a donor
At JuniorCompass, we want every child to have the opportunity to walk the streets safely, without (direct) supervision. With JuniorCompass Smartwatches, you as a parent, grandparent or guardian can see where your child is, up to a few meters.
We also do this for the Eindhoven Toy Bank.