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    Shipping & Delivery

    Free shipping: 1-2 business days

    The shipping department cannot ship to PO Boxes. The buyer is responsible for providing the correct address. Please make sure your address is correct before completing your order. JC is not responsible for goods delivered to the wrong address.

    Refunds

    Would you like to exchange or return a product? You can do so within 14 days of receiving your order. Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

    We offer a 14 day return policy. Please contact us for return requests

    If 14 days have gone by since you received your purchase, unfortunately we can't offer you a refund or exchange.

    Return Policy

    To complete your return, we require a receipt or proof of purchase. Special sale bundles are not partially refundable.

    If a refund is requested under our 30-day money back guarantee policy for a special sale bundle, all items in the bundle must be returned for a full refund.

    100% Satisfaction Guarantee

    At JC we pride ourselves on the quality of our products and always strive for 100% customer satisfaction. To ensure this, we offer a money back guarantee. We understand that sometimes there are reasons why you are not completely satisfied with your purchase. That is why we give you the chance to try our products for 30 days. If there is something that is not to your liking, we will do EVERYTHING to make it right. Please note that this guarantee does not apply to products purchased as part of special offers or promotions. Do you have any questions or comments? Please do not hesitate to contact us via the contact form or via email. We will be happy to help you.

    General Terms and Conditions

    Article 1 – Definitions In these terms and conditions the following terms shall have the following meanings:

    Reflection period: the period within which the consumer can make use of his right of withdrawal;

    Consumer:

    the natural person who is not acting in the exercise of a profession or business and who enters into a distance contract with the entrepreneur; Day: calendar day; Duration transaction: a distance contract relating to a series of products and/or services, the supply and/or purchase obligation of which is spread over time; Durable data carrier: any instrument that enables the consumer or entrepreneur to store information addressed personally to him in a way accessible for future consultation and unaltered reproduction of the stored information.

    Right of withdrawal:

    the possibility for the consumer to cancel the distance contract within the cooling-off period; Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance; Distance contract: an agreement whereby, within the framework of a system organised by the entrepreneur for the distance sale of products and/or services, up to and including the conclusion of the agreement, exclusive use is made of one or more techniques for distance communication; Technique for distance communication: means that can be used to conclude an agreement, without the consumer and entrepreneur being together in the same place at the same time. General Terms and Conditions: the present General Terms and Conditions of the entrepreneur.

    Article 2 – Identity of the entrepreneur

    • customerservicejuniorcompass@outlook.com

    Article 3 – Applicability These general terms and conditions apply to every offer from the entrepreneur and to every distance contract and orders concluded between the entrepreneur and the consumer. Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated before the distance contract is concluded that the general terms and conditions can be inspected at the entrepreneur and that they will be sent free of charge to the consumer as soon as possible at the consumer's request. If the distance contract is concluded electronically, in deviation from the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions can be made available to the consumer electronically in such a way that the consumer can easily store them on a durable data carrier. If this is not reasonably possible, it will be indicated before the distance contract is concluded where the general terms and conditions can be inspected electronically and that they will be sent free of charge to the consumer electronically or otherwise at the consumer's request. In the event that specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs apply accordingly and the consumer can always rely on the applicable provision that is most favourable to him in the event of conflicting general terms and conditions. If one or more provisions in these general terms and conditions are at any time wholly or partially null and void or are annulled, the agreement and these conditions will otherwise remain in force and the provision in question will be replaced without delay by mutual agreement with a provision that approximates the purport of the original as closely as possible. Situations that are not regulated in these general terms and conditions must be assessed 'in the spirit' of these general terms and conditions. Uncertainties about the interpretation or content of one or more provisions of our conditions must be interpreted 'in the spirit' of these general terms and conditions.

    Article 4 – The offer If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer. The offer is without obligation. The entrepreneur is entitled to change and adjust the offer. The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable the consumer to properly assess the offer. If the entrepreneur uses images, these are a true representation of the products and/or services offered. Obvious mistakes or obvious errors in the offer do not bind the entrepreneur. All images, specifications, data in the offer are indicative and cannot give rise to compensation or termination of the agreement. Images of products are a true representation of the products offered. Entrepreneurs cannot guarantee that the colours displayed correspond exactly to the real colours of the products. Each offer contains such information that it is clear to the consumer what rights and obligations are associated with accepting the offer. This concerns in particular: the price, with the exception of customs clearance costs and import VAT. These additional costs will be at the expense and risk of the customer. The postal and/or courier service will use the special arrangement for postal and courier services with regard to the import. This arrangement applies if the goods are imported into the EU country of destination, which is also the case in the present case. The postal and/or courier service collects the VAT (whether or not together with the customs clearance costs charged) from the recipient of the goods; any shipping costs; the manner in which the agreement will be concluded and which actions are required for this; whether or not the right of withdrawal applies; the method of payment, delivery and performance of the agreement; the period for accepting the offer, or the period within which the entrepreneur guarantees the price; the amount of the rate for distance communication if the costs of using the technology for distance communication are calculated on a basis other than the regular basic rate for the means of communication used; whether the agreement is archived after it has been concluded, and if so, how it can be consulted by the consumer; the manner in which the consumer, before concluding the agreement, can check and, if necessary, correct the data provided by him in the context of the agreement; any other languages ​​in which, in addition to Dutch, the agreement can be concluded; the codes of conduct to which the entrepreneur has submitted and the manner in which the consumer can consult these codes of conduct electronically; and the minimum duration of the distance contract in the event of a long-term transaction. Optional: available sizes, colours, type of materials.

    Article 5 – The agreement The agreement is concluded, subject to the provisions of paragraph 4, at the moment the consumer accepts the offer and meets the conditions set. If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the consumer can terminate the agreement. If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and will ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will observe appropriate security measures. The entrepreneur can – within legal frameworks – inform himself whether the consumer can meet his payment obligations, as well as all those facts and factors that are important for responsibly entering into the distance contract. If the entrepreneur has good reasons not to enter into the agreement based on this investigation, he is entitled to refuse an order or request with reasons or to attach special conditions to the execution. The entrepreneur will send the following information to the consumer with the product or service, in writing or in such a way that the consumer can store it in an accessible manner on a durable data carrier: 1. the visiting address of the entrepreneur's establishment where the consumer can lodge complaints; 2. the conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal; 2. the information about guarantees and existing after-sales service; 3. the information included in article 4 paragraph 3 of these conditions, unless the entrepreneur has already provided this information to the consumer before the execution of the agreement; 4. the requirements for terminating the agreement if the agreement has a duration of more than one year or is of indefinite duration. In the case of a continuing performance transaction, the provision in the previous paragraph only applies to the first delivery. Each agreement is entered into under the suspensive conditions of sufficient availability of the products in question.

    Article 6 – Right of withdrawal When purchasing products, the consumer has the option to dissolve the agreement without giving reasons for 14 days. This cooling-off period commences on the day after receipt of the product by the consumer or a representative designated in advance by the consumer and made known to the entrepreneur. During the cooling-off period, the consumer will handle the product and packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he exercises his right of withdrawal, he will return the product with all accessories supplied and – if reasonably possible – in the original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur. If the consumer wishes to exercise his right of withdrawal, he is obliged to notify the entrepreneur of this within 14 days of receipt of the product. The consumer must make this known by means of a written message/email. After the consumer has indicated that he wishes to exercise his right of withdrawal, the customer must return the product within 14 days. The consumer must prove that the delivered goods have been returned on time, for example by means of a proof of shipment. If the customer has not indicated that he wishes to exercise his right of withdrawal after the expiry of the periods mentioned in paragraphs 2 and 3 or has not returned the product to the entrepreneur, the purchase is a fact.

    Article 7 – Costs in case of withdrawal If the consumer exercises his right of withdrawal, the costs for returning the products are for the account of the consumer. If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 14 days after withdrawal. This is subject to the condition that the product has already been received by the web shop or conclusive proof of complete return can be provided.

    Article 8 – Exclusion of the right of withdrawal The entrepreneur can exclude the consumer's right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal only applies if the entrepreneur has clearly stated this in the offer, at least in good time before the conclusion of the agreement. Exclusion of the right of withdrawal is only possible for products: 1. that have been created by the entrepreneur according to the consumer's specifications; 2. that are clearly personal in nature; 2. that cannot be returned due to their nature; 3. that can spoil or age quickly; 4. whose price is subject to fluctuations in the financial market over which the entrepreneur has no influence; 5. for individual newspapers and magazines; 6. for audio and video recordings and computer software of which the consumer has broken the seal. 8. for hygienic products of which the consumer has broken the seal. Exclusion of the right of withdrawal is only possible for services: 1. relating to accommodation, transport, catering or leisure activities to be performed on a specific date or during a specific period; 2. the provision of which has begun with the express consent of the consumer before the cooling-off period has expired; 3. relating to bets and lotteries.

    Article 9 – The price During the period of validity stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes due to changes in VAT rates. Notwithstanding the previous paragraph, the entrepreneur can offer products or services with variable prices, the prices of which are subject to fluctuations in the financial market and over which the entrepreneur has no influence. This subjection to fluctuations and the fact that any stated prices are target prices will be stated in the offer. Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of statutory regulations or provisions. Price increases from 3 months after the conclusion of the agreement are only permitted if the entrepreneur has stipulated this and: 1. these are the result of statutory regulations or provisions; or 2. the consumer has the authority to terminate the agreement with effect from the day on which the price increase takes effect. Delivery takes place in the country where transport commences on the basis of article 5, paragraph 1, of the Turnover Tax Act 1968. In the present case, this delivery takes place outside the EU. Following this, the postal or courier service will collect import VAT or customs clearance costs from the customer. Therefore, the entrepreneur will not charge VAT. All prices are subject to printing and typing errors. No liability is accepted for the consequences of printing and typing errors. In the event of printing and typing errors, the entrepreneur is not obliged to deliver the product at the incorrect price.

    Article 10 – Conformity and Warranty The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability and the legal provisions and/or government regulations in force on the date the agreement was concluded. If agreed, the entrepreneur also guarantees that the product is suitable for other than normal use. A guarantee provided by the entrepreneur, manufacturer or importer does not affect the legal rights and claims that the consumer can assert against the entrepreneur on the basis of the agreement. Any defects or incorrectly delivered products must be reported to the entrepreneur in writing within 14 days of delivery. The products must be returned in the original packaging and in new condition. The entrepreneur's guarantee period corresponds to the manufacturer's guarantee period. However, the entrepreneur is never responsible for the ultimate suitability of the products for each individual application by the consumer, nor for any advice regarding the use or application of the products. The warranty does not apply if: The consumer has repaired and/or processed the delivered products themselves and/or has had them repaired and/or processed by third parties; The delivered products have been exposed to abnormal conditions or have otherwise been treated carelessly or in conflict with the instructions of the entrepreneur and/or have been treated on the packaging; The defectiveness is wholly or partly the result of regulations that the government has imposed or will impose with regard to the nature or quality of the materials used.

    Article 11 – Delivery and execution The entrepreneur will take the greatest possible care when receiving and executing orders for products. Taking into account what is stated in article 4 of these general terms and conditions, the company will execute accepted orders with due speed but at the latest within 30 days, unless the consumer has agreed to a longer delivery period. If the delivery is delayed, or if an order cannot be executed or can only be executed in part, the consumer will receive notification of this no later than 30 days after placing the order. In that case, the consumer has the right to terminate the agreement without costs and is entitled to any compensation. In the event of termination in accordance with the previous paragraph, the entrepreneur will refund the amount paid by the consumer as soon as possible, but no later than 14 days after termination. If delivery of an ordered product proves impossible, the entrepreneur will make every effort to provide a replacement article. At the latest upon delivery, it will be stated in a clear and comprehensible manner that a replacement article is being delivered. In the case of replacement articles, the right of withdrawal cannot be excluded. The costs of any return shipment are for the account of the entrepreneur. The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a previously designated representative made known to the entrepreneur, unless expressly agreed otherwise.

    Article 12 – Duration transactions: duration, termination and extension Termination The consumer may terminate an agreement that has been entered into for an indefinite period and that extends to the regular delivery of products (including electricity) or services, at any time, taking into account the agreed termination rules and a notice period of no more than one month. The consumer may terminate an agreement that has been entered into for a definite period and that extends to the regular delivery of products (including electricity) or services, at any time towards the end of the fixed term, taking into account the agreed termination rules and a notice period of no more than one month. The consumer may terminate the agreements referred to in the previous paragraphs: at any time and not be limited to termination at a specific time or during a specific period; at least terminate them in the same manner as they were entered into by him; always terminate them with the same notice period as the entrepreneur has stipulated for himself. Extension An agreement entered into for a fixed period and which provides for the regular delivery of products (including electricity) or services may not be tacitly extended or renewed for a fixed period. Notwithstanding the previous paragraph, an agreement entered into for a fixed period and which provides for the regular delivery of daily newspapers, weekly newspapers and magazines may be tacitly extended for a fixed period of up to three months, if the consumer can terminate this extended agreement at the end of the extension with a notice period of no more than one month. An agreement entered into for a fixed period and which provides for the regular delivery of products or services may only be tacitly extended for an indefinite period if the consumer may terminate it at any time with a notice period of no more than one month and a notice period of no more than three months in the event that the agreement provides for the regular, but less than monthly, delivery of daily newspapers, weekly newspapers and magazines. An agreement with a limited duration for the regular delivery of daily, news and weekly newspapers and magazines for the purpose of getting to know each other (trial or introductory subscription) is not tacitly continued and ends automatically after the trial or introductory period. Duration If an agreement has a duration of more than one year, the consumer may terminate the agreement at any time after one year with a notice period of no more than one month, unless reasonableness and fairness oppose termination before the end of the agreed duration.

    Article 13 – Payment Unless otherwise agreed, the amounts owed by the consumer must be paid within 7 working days after the start of the cooling-off period as referred to in Article 6 paragraph 1. In the case of an agreement to provide a service, this period commences after the consumer has received confirmation of the agreement. The consumer has the duty to report any inaccuracies in the payment details provided or stated to the entrepreneur without delay. In the event of non-payment by the consumer, the entrepreneur has the right, subject to statutory restrictions, to charge the reasonable costs made known to the consumer in advance.

    Article 14 – Complaints procedure Complaints about the performance of the agreement must be submitted to the entrepreneur within 7 days, fully and clearly described, after the consumer has discovered the defects. Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will respond within the period of 14 days with a confirmation of receipt and an indication of when the consumer can expect a more detailed answer. If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute resolution procedure. A complaint does not suspend the obligations of the entrepreneur, unless the entrepreneur indicates otherwise in writing. If a complaint is found to be justified by the entrepreneur, the entrepreneur will, at its discretion, either replace or repair the delivered products free of charge.

    Article 15 – Disputes Agreements between the entrepreneur and the consumer to which these general terms and conditions apply are exclusively governed by Dutch law. Even if the consumer resides abroad. Frequently asked questions Payment Payment options webshop All prices of the products sold via WEBSHOP include VAT. How can I pay in the webshop? With us you can choose from several payment methods BenSlim offers you the following payment options in the webshop: (See which one applies) - Pay with iDeal - Pay with Bancontact - Pay with Creditcard (American Express, MasterCard, Maestro and VISA) - Pay with Sofort Banking How can I pay via iDeal? Pay directly online via your own bank. That is paying in your own trusted internet payment environment. Easy and according to the security requirements of your bank. This payment service is available for customers of ABN AMRO Bank, Rabobank, SNS Bank, Friesland Bank, ING, ASN Bank, Triodos Bank and Van Lanschot Bank. How can I pay with a Creditcard? You can pay for your order in the webshop with the following Dutch credit cards: VISA, American Express and MasterCard. When you choose this payment method, you enter the credit card number, the exact name on the card, the expiration date and the 3-digit CVC code (last three digits on the back of your card) on the payment page. To protect your data, it is sent fully encrypted via SSL servers and is therefore protected against access by third parties. At the time of the order, your credit card payment is authorized. The cardholder may be contacted to prevent fraud. The amount will only be debited after the order has been delivered. If it is not possible to deliver the entire order, only the amount for the part of the order that has actually been delivered will be debited. How can I pay with Sofort Banking? JC offers the option to pay with Sofort Banking. Sofort Banking is actually an online transfer where you use your internet banking details. In the secure payment page of Sofort GmbH you log in with your trusted login details for internet banking. Then select the bank account you want to pay with. Then enter the confirmation code and click on next. You will now see a confirmation of your order in our webshop. Secure payment Is shopping at JC safe? Shopping at JC is very safe. To protect your data, it is sent fully encrypted via SSL servers and is therefore protected against access by third parties. This means that your personal information is encrypted and cannot be viewed by others. We comply with all rules of privacy legislation and all other legal regulations. And we never give your personal information to third parties without your permission. Ordering Will I receive a confirmation of my order? Every completed order is confirmed by e-mail with an order confirmation. What can I do if I experience problems during payment? If it is not possible to proceed to payment, while you have already placed the product in your shopping cart and created an account, we recommend that you delete your browser history (see top right internet browser, history, delete history). After this, you can place the product in your shopping cart again and proceed to payment. Can I cancel an order? This is only possible by sending an email to klantenservicejuniorcompass@outlook.com before 5:00 PM on the same day of ordering, stating your name, order number and order date. It is possible that your order has already been processed, in which case you can only cancel the order by returning the package. Service & Warranty If the product has a defect that was not visible at the time of purchase, you must notify us of this within a reasonable period after discovering the defect. If, in the opinion of JC , the product does indeed have defects (which are not due to normal wear and tear, incorrect use and/or failure to perform maintenance), JC will repair or replace the product within a reasonable period to be specified by JC . During this repair you are not entitled to a replacement product or any form of compensation. If, in the opinion of JC , repair is not possible, or if this cannot be expected of JC given the costs of this repair, JC will offer a comparable replacement product. If this is not possible, we will refund the purchase price. If the instructions given by JC are not adhered to, or if you have used the product incorrectly or have not maintained the product, you are not entitled to any form of repair, replacement or compensation. The possibility of invoking any form of warranty also lapses if the product has been modified. Damage to the following watch parts: the glass, the strap, the crown/pin and the battery are not covered by the manufacturer's warranty. However, the manufacturer's warranty does not affect the legal warranty to which the consumer is entitled. Legal warranty means that a product must do what the consumer can reasonably expect from it. Contact If you have any questions about your order, you can email klantenservicejuniorcompass@outlook.com. We will process your question as soon as possible, but no later than within 3 working days. Privacy policy Version 0.1 This page was last modified on 30-10-2023 We are aware that you place your trust in us. We therefore see it as our responsibility to protect your privacy. On this page we let you know what data we collect when you use our website, why we collect this data and how we use it to improve your user experience. This way you understand exactly how we work. This privacy policy applies to the services of JC . You should be aware that JC is not responsible for the privacy policy of other sites and sources. By using this website you indicate that you accept the privacy policy. JC respects the privacy of all users of its site and ensures that the personal information you provide is treated confidentially. Our use of collected data Use of our services When you register for one of our services, we ask you to provide personal data. This data is used to be able to perform the service. The data is stored on BenSlim's own secure servers or those of a third party. We will not combine this data with other personal data that we have. Communication When you send e-mail or other messages to us, we may store those messages. Sometimes we ask you for your personal information that is relevant to the situation in question. This makes it possible to process your questions and answer your requests. The data is stored on JC 's own secure servers or those of a third party. We will not combine this data with other personal data that we have. Cookies We collect data for research in order to gain a better insight into our customers, so that we can tailor our services accordingly. This website uses "cookies" (text files placed on your computer) to help the website analyze how users use the site. The information generated by the cookie about your use of the website can be transferred to JC 's own secure servers or those of a third party. We use this information to track how you use the website, to compile reports on website activity and to offer other services relating to website activity and internet usage. Purposes We do not collect or use information for purposes other than the purposes described in this privacy policy unless we have obtained your prior consent. Third parties The information is not shared with third parties with the exception of web applications that we use for our webshop. This includes the WebwinkelKeur review system. This data will only be used for the purpose of the application in question and will not be distributed further. Furthermore, in some cases the information can be shared internally. Our employees are obliged to respect the confidentiality of your data. Changes This privacy statement is tailored to the use of and the possibilities on this site. Any adjustments and/or changes to this site may lead to changes in this privacy statement. It is therefore advisable to consult this privacy statement regularly. Choices for personal data We offer all visitors the opportunity to view, change, or delete all personal information that has been provided to us at the time. Adjust/unsubscribe newsletter service At the bottom of each mailing you will find the option to adjust your data or to unsubscribe. Adjust/unsubscribe communication If you want to adjust your data or have yourself removed from our files, you can contact us. See the contact details below. Disabling cookies Most browsers are set to accept cookies by default, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, it is possible that some functions and services on our and other websites will not function correctly if cookies are disabled in your browser. Questions and feedback We regularly check whether we comply with this privacy policy. If you have any questions about this privacy policy, you can contact us: klantenservicejuniorcompass@outlook.com

    JuniorCompass is a dynamic company, founded by 2 young enthusiastic entrepreneurs. We distinguish ourselves by a personal approach in which the customer is central. Due to the excellent contacts with our suppliers, we are able to deliver high-quality products that suit the Dutch consumer. You can see this in both our range and the quality. In this way, we ensure that you really get value for your money.